FAQ
Order and Payment
Q: What payment methods do you accept?
A: We accept various payment methods including credit cards, debit cards, PayPal, and bank transfers.
Q: How can I check the status of my order?
A: You can check your order status by logging into your account and clicking on "My Orders." We will also send you email updates about your order status.
Q: Can I modify or cancel my order after it has been placed?
A: O If you need to cancel your order, please contact our customer service team info@urban-escape-travel.com as soon as possible. If the order has not yet been shipped, it can be canceled. Please contact our customer service team as soon as possible.
Shipping and Returns
Q: How long does shipping take?
A: Standard shipping takes 6-10 business days, Shipping times may vary depending on your location and the shipping method selected.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Please check our shipping policy for more details.
Q: What is your return policy?
A: If you are not satisfied with your purchase, you can return the item within 30 days of receipt. The item must be in its original condition and packaging. Please contact our customer service team for return instructions.
Product Information
Q: How do I choose the right product for me?
A: You can refer to the detailed specifications on each product page. If you have any further questions, our customer support team is here to help you make the right choice.
Account and Security
Q: How do I create an account?
A: Click on the "Register" button at the top right corner of our website, fill in the required information, and submit the form to create your account.
Q: Is my personal information secure?
A: Yes, we take your privacy seriously. Your personal information is kept confidential and is only used for processing your orders and providing you with the best service possible.
Q: I forgot my password. How can I reset it?
A: Click on the "Forgot Password" link on the login page, enter your registered email address, and follow the instructions to reset your password.
After-Sales Service
Q: How can I contact customer support?
A: You can contact our customer support team via email, phone. Our support hours are Monday to Friday, 10：30 AM to 6：30 PM.
Q: What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact our customer service team info@urban-escape-travel.com immediately with your order number and a description of the issue. We will arrange a replacement or refund for you.
Q: How do I provide feedback or make a complaint?
A: We value your feedback. Please contact our customer service team info@urban-escape-travel.com with your feedback or complaint, and we will address your concerns promptly.