Return and Exchange Policy

Thank you for shopping at Urban Escape. We are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your order or need to return or exchange an item, please review our policy below.

 

Return Policy

Return Period
You can request a return within 30 days of receiving your item.

Return Conditions

Items must be in new, unused, and unwashed condition with original packaging and all tags attached.

Certain items, including：

Custom or personalized products

Gift cards

Final sale items

Perishable goods (e.g., food, flowers)

Intimate or sanitary goods (e.g., lingerie, swimwear)  cannot be returned once opened.

Return Porcess

Contact our customer service team info@urban-escape-travel.com with your order number and reason for return.

Our team will respond within 24 hours and provide the return address and detailed instructions.

Please ship the item back to the provided return address and inform our team of the tracking number.

Return Shipping Costs

If the return is due to a product defect or an error on our part, we will cover the return shipping costs.

If the return is due to personal reasons (e.g., you no longer want the item), the buyer is responsible for the return shipping costs.

Refund Processing

We will process your refund within 7-15 business days after receiving and inspecting the returned item.

Refunds will be issued to the original payment method, and the exact timing will depend on your payment provider.

 

Exchange Policy

Exchange Period

You can request an exchange within 30 days of receiving your item.

Exchange Conditions

Items must be in new, unused, and unwashed condition with original packaging and all tags attached.

Exchange Process

Contact our customer service team info@urban-escape-travel.com with your order number and reason for the exchange.

Our team will respond within 24 hours and provide the exchange address and detailed instructions.

Please ship the item back to the provided exchange address and inform our team of the tracking number.

Exchange Shipping Costs

If the exchange is due to a product defect or an error on our part, we will cover the exchange shipping costs.

If the exchange is due to personal reasons (e.g., wrong size or color), the buyer is responsible for the shipping costs.

 

Special Notes

Please ensure that the items are properly packaged to avoid damage during the return or exchange process.

We reserve the right to refuse service for repeated or abusive return and exchange behavior.

Promotional items and custom-made products are final sale and cannot be returned or exchanged.

If you have any questions or need assistance, please feel free to contact our customer service team. We are here to help!

Thank you for your understanding and support!

Urban Escape